From XU Magazine, 
Online News

Is Your Firm Set Up to Thrive?

August 4, 2020

Right now, your firm is in the perfect business advisory storm.
This article originated from the Xero blog. The XU Hub is an independent news and media platform - for Xero users, by Xero users. Any content, imagery and associated links below are directly from Xero and not produced by the XU Hub.
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Your clients want and need your help following the effects of COVID19 and the ability to help all of your clients is now available.

What’s interesting is your team are actually already helping your clients with business advisory outcomes; helping them understand their numbers, make better decisions and build a better business. It’s just coming from survival at the moment instead of a place of thriving.

The biggest problem right now though is the help you’re delivering isn’t sustainable because you are working all hours to service as many clients as possible and perhaps you’ve had to make a tough decision that certain clients aren’t physically able to get your help right now.

So how do you and your team help ALL of your clients thrive, not just the top 10% as it’s typically been, and do so in a profitable and sustainable way?

It starts with you. You need to look at your own firm first.

There are three key areas to look at; People, Process and Clients. Within each of those three key areas are another three elements. We call this the thrive model.

By working through these areas not only will this generate more time, more profit and freedom for you, it also helps you to speak to clients with authenticity. Allowing you to provide proof when helping clients by explaining the result you achieved when you implemented the same actions that you’re suggesting they implement. And you only need to be one step ahead to help your clients.

Below is a synopsis of the thrive model:


Leadership and culture – leading from the front and making sure everyone in your firm are aligned with a culture that will achieve your goals and solve your clients’ problems.

Communication – working in a way that ensures 360 communication to the right people and at the right time.

Execution – taking action on the important tasks and holding people accountable to get things finished.


Strategy – having the right systems and processes in place and making sure all of the departments of your firm are aligned to achieve your goals as well as having a plan to deliver them.

Finance – having the right business model and understanding where your firm is now compared to where you want it to be and using the numbers to make better decisions to get there.

Technology – using technology as a tool to do the heavy lifting, working in conjunction with your team, and not using tech for tech’s sake.


Segmentation – identifying the right clients and matching them to the right service whilst communicating this with them.

Experience and service – ensuring all clients get a great service as well as an amazing experience that they tell others about.

Delivery – providing the service in a cost effective, efficient and profitable way that solves the clients’ problems as quickly as possible.

Now that you have a clear framework of what you need to do in your firm you need to understand where your firm is on this journey in each of the key areas of People, Process and Clients. To do that you can take our success factor quiz.

How well is your firm set up to thrive? Take the quiz here.

In less than five minutes you’ll have a detailed report explaining where your firm is currently and what you can do next to help your firm, and your clients, truly thrive. Even during the effects of COVID19.

Take the quiz – Find out your success factor today

Why leave it there?

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