From XU Magazine, 
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Introducing the new Karbon Client Portal

August 23, 2022

This article originated from the Xero blog. The XU Hub is an independent news and media platform - for Xero users, by Xero users. Any content, imagery and associated links below are directly from Xero and not produced by the XU Hub.
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Today we’re introducing the new Karbon Client Portal. We know visibility and efficiency are critical to your practice, so we’ve made it easier to engage with your clients, securely share information, and communicate with ease.

A visualization of the Client Portal in Karbon. On the left is a mock accounting firm logo, with 'Requests', 'Christina Elliot' and 'Log Out' underneath. The main screen is the portal in action, with a discussion happening between an accountant and their client regarding taxation documentation.

The portal allows your clients to manage and comment on specific tasks, and ask questions all in the context of the work item. Your team is immediately notified and can take action. This eliminates the need for email and keeps everything together in one place, so it can be viewed anytime.

As well as improving existing functionality, we’ve added new features to help you engage with your clients, making it easier for them to accomplish what you need them to do.

Magic links

The PIN has been replaced by a magic link. A magic link is a unique URL that clients receive via email along with their tasks. When clicked, your client will immediately (and somewhat magically) be able to view the latest requests and complete them on their desktop or mobile device. Plus, clients can easily access and download documents your team has sent at their own convenience.

Because a magic link can only be accessed from your client’s inbox—and only used once—it’s a more secure alternative to a sharable or guessable PIN. For added security, the magic link expires after 30 days. If your client attempts to access the link after 30 days, they will need to generate another one.

Client login

Business plan subscribers get the added benefit of clients having their own login section, allowing greater flexibility to view everything, including a history of open and completed requests, plus the ability to upload and download documents.

A view of an accountant's client experience in the Karbon Client Portal. There is a checklist of tasks to complete, including the option to comment and upload documents.

Renamed headings

The heading in Work > Tasks has been renamed from ‘Client Task’ to ‘Client Request’, which better aligns with terminology across the platform.


The Client Tasks tab has been renamed to ‘Client Portal’ where you can add your firm’s logo, set auto-sending options, and find a dedicated link to your Client Portal.

You can add that URL to your website and/or outgoing emails for a great way to promote the feature and save you administration time, and allow your clients to access their information quickly.

If you are a Karbon customer, register for one of our upcoming global webinars, where we’ll cover:

  • An introduction to the Client Portal
  • How to collaborate effectively with clients
  • How to empower your clients to self-serve, find information, comment, and ask questions

Session 1: Monday August 22, 9am PDT

Session 2: Wednesday August 24, 9am AEST

Session 3: Thursday August 25, 11am BST

If you’re not a Karbon customer, discover how to make the most of Karbon Client Portal to better manage customer interactions in an upcoming webinar.

Start a free 14-day trial and put it to the test.

Previous releases

If you missed an update, you can see a list of what we released in Karbon.

Why leave it there?

To find out more about Karbon

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